Nano Hospitals (“Nano Hospitals”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, process and protect information when you visit our website, contact us, enquire about our services, book or use our healthcare services, or otherwise interact with Nano Hospitals.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with Nano Hospitals, we may collect the following information:
Personal Information
- Name
- Age and date of birth
- Gender
- Mobile number
- Email address
- Address or location information
- Other information voluntarily provided by you
Healthcare & Medical Information
Where required to provide healthcare services, we may collect information such as:
- Appointment and registration details
- Medical history and relevant clinical information provided by you
- Diagnostic reports and test results
- Prescription and treatment-related information
- Information relating to consultations, procedures, surgeries or hospitalisation
- Insurance and TPA information where applicable
- Emergency or other information necessary for providing care
Payment & Transaction Information
Where applicable, we may collect information relating to services availed, billing information, payment status and transaction references. Payments may be processed through authorised third-party payment service providers.
Technical Information
When you use our website or online services, certain information may be collected automatically, including IP address, browser type, device information, operating system, pages visited, date and time of access, website usage information, cookies and similar technologies.
2. How We Use Your Information
We may collect and use your information for purposes including:
- Registering and managing patients
- Scheduling and managing appointments
- Providing consultations, diagnosis, treatment and other healthcare services
- Coordinating admissions, procedures and discharge
- Maintaining medical and healthcare records
- Processing and delivering diagnostic reports
- Providing follow-up and patient support
- Processing insurance, TPA and billing requirements
- Processing payments
- Sending service-related notifications
- Improving our healthcare services, facilities, website and patient experience
- Maintaining operational, clinical and administrative records
- Preventing fraud, misuse or unauthorised activity
- Sending health-related, promotional or marketing communications where permitted
- Complying with applicable legal, regulatory and clinical requirements
3. How We Share Your Information
Nano Hospitals does not sell or rent your personal information to third parties. Your information may be shared where reasonably necessary to provide healthcare services or where permitted or required by applicable law. This may include sharing information with:
- Doctors and healthcare professionals involved in your care
- Nurses, technicians and authorised hospital personnel
- Diagnostic laboratories and healthcare service providers
- Insurance companies and TPAs, where applicable
- Technology, software and cloud service providers
- Payment gateway providers
- Communication and messaging service providers
- IT, security and technical support providers
- Government authorities, regulators or law-enforcement agencies where legally required
Where third-party service providers process information on our behalf, we expect them to handle such information appropriately and only for authorised purposes.
4. Protection of Your Information
Nano Hospitals takes reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, disclosure, loss, misuse, alteration, destruction and unauthorised processing. However, no electronic transmission, website or storage system can be guaranteed to be completely secure.
5. Data Retention
We retain personal information for as long as reasonably necessary for purposes including providing healthcare services, maintaining medical and operational records, meeting applicable legal and regulatory requirements, resolving disputes, preventing fraud or misuse, and enforcing our agreements and policies. The retention period may vary depending on the nature of the information, the purpose for which it was collected and applicable legal or regulatory requirements.
When information is no longer required, Nano Hospitals may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enable essential website functionality, understand website usage, improve website performance, remember user preferences, analyse website traffic and usage, and support relevant communications and marketing activities where applicable.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Your Privacy Rights
Subject to applicable law and reasonable verification requirements, you may have rights relating to your personal information, including the ability to:
- Request access to information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permissible
- Withdraw consent where processing is based on consent
- Raise concerns regarding the handling of your information
- Request information regarding how your personal information is processed
- Opt out of promotional communications
Requests relating to medical, diagnostic or hospital records may be subject to applicable legal, clinical and record-retention requirements. To exercise applicable privacy rights, please contact Nano Hospitals using the details provided in Section 9.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Nano Hospitals may revise or update this Privacy Policy when necessary to reflect changes in our healthcare services, business operations, technology, applicable laws or regulations, data-processing practices, or privacy and security practices.
Whenever this Privacy Policy is updated, the “Last Updated” date displayed at the top of this page will be revised. If we make material changes to the way we collect, use or process personal information, we may provide additional notice through appropriate channels, including a prominent notice on our website or direct communication where reasonably appropriate.
We encourage you to review this Privacy Policy periodically to remain informed about how your information is collected, used and protected. Your continued use of our website or services after an updated Privacy Policy becomes effective will be subject to the revised policy, to the extent permitted by applicable law.
Where applicable law requires fresh consent for a particular change in processing, Nano Hospitals will obtain such consent through an appropriate mechanism.
9. How Can You Contact Us About This Privacy Policy?
We want you to have a clear and accessible way to raise privacy concerns. If you have questions, concerns, requests or complaints regarding your personal information, medical or appointment information, use or processing of your information, promotional communications, withdrawal of communication preferences, correction of information, or privacy and data-security concerns, you may contact Nano Hospitals.
BG Road Branch
VJJ6+93H, 79, Sir M. Visvesvaraya Rd, near Arekere Saibaba Temple, Nyanappana Halli, DLF City Road, BG Road, Bengaluru, Karnataka 560076
Phone: +91 89295 00500
Uttarahalli Branch
12/1A, Uttarahalli Main Rd, near Bharat Petrol Bunk, Simhadri Layout, Uttarahalli Hobli, Bengaluru, Karnataka 560061
Phone: +91 87672 00300
Website: nanohospitals.in
Privacy Requests
When submitting a privacy-related request, we may ask you to provide sufficient information to verify your identity and locate the relevant records. We will make reasonable efforts to respond to valid privacy requests within the timeframe required under applicable law.
If you believe that your personal information has been mishandled, improperly disclosed or otherwise compromised, please contact us promptly so that we can investigate and address the concern.
10. Communication Consent
Communication from Nano Hospitals
When you voluntarily provide your phone number, email address or other contact information to Nano Hospitals through our website, enquiry channels, appointment requests, hospital registration, campaigns or other authorised communication channels, you may be contacted regarding our services. Depending on the nature of your interaction with us, communications may include:
- Appointment-related information
- Consultation and hospital service information
- Pre-visit or preparation instructions
- Report availability
- Follow-up communication
- Health awareness information
- Health packages and preventive health check-ups
- New healthcare services and facilities
- Offers and promotional information
Nano Hospitals may communicate with you through phone calls, SMS, WhatsApp, email or other appropriate communication channels, where permitted under applicable laws and regulations.
Promotional Communications
Where communications are promotional or marketing in nature, Nano Hospitals will handle such communications in accordance with applicable laws, regulations and communication preferences. You may request to stop receiving promotional communications from us at any time by contacting Nano Hospitals through the contact details provided in Section 9 or by using an unsubscribe or opt-out facility provided in an electronic communication, where available.
Service-Related Communications
Opting out of promotional communications may not prevent Nano Hospitals from contacting you when the communication is necessary to provide a service you have requested. For example, we may still contact you regarding an appointment, consultation, admission, procedure, diagnostic service, sample collection, test preparation, payment or billing, report availability, changes to a requested service, follow-up care or other information necessary to provide the service.
Withdrawal of Communication Preferences
If you have previously provided your contact details or interacted with Nano Hospitals and no longer wish to receive promotional communications, you may contact us using the details provided above. We will take reasonable steps to honour your request in accordance with applicable laws and regulatory requirements.
11. Children’s Privacy
Our services may be provided to children and minors as part of our healthcare services. Where information relating to a minor is provided, it should be provided by a parent, guardian or other person legally authorised to do so, where required by applicable law.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, payment gateways or other services. Nano Hospitals is not responsible for the privacy practices, security or content of third-party websites or services. We recommend reviewing the privacy policies of third-party platforms before providing them with personal information.
13. Legal and Regulatory Disclosures
Nano Hospitals may disclose personal information where reasonably necessary or legally required to comply with applicable laws or regulations, respond to lawful requests from government authorities, comply with court orders or legal proceedings, protect the rights, safety and security of Nano Hospitals, its patients, employees or others, or detect and prevent fraud, abuse or unlawful activity.
14. Changes to This Policy
This Privacy Policy may be reviewed and updated periodically. The latest version will be made available on this page with the applicable “Last Updated” date. We encourage you to review this page periodically to stay informed about our privacy practices.
15. Contact Us
For questions regarding this Privacy Policy, personal information or communication preferences, please contact Nano Hospitals through its official website or the relevant hospital branch.
- Website: nanohospitals.in
- BG Road: +91 89295 00500
- Uttarahalli: +91 87672 00300
