These Terms and Conditions govern your access to and use of the Nano Hospitals website, online services, appointment facilities, enquiry forms and other digital services.
1. Acceptance of Terms
These Terms and Conditions (“Terms”) govern your access to and use of the Nano Hospitals website, online services, appointment facilities, enquiry forms and other digital services made available by Nano Hospitals (“Nano Hospitals”, “we”, “us” or “our”).
By accessing or using our website or services, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree with any part of these Terms, please discontinue use of the relevant website or service.
2. Use of Our Website and Services
You agree to use the website and services only for lawful purposes and in a manner that does not infringe the rights of Nano Hospitals or any other person. You must not:
- Use the website for unlawful, fraudulent or unauthorised purposes
- Attempt to gain unauthorised access to any part of the website, server or systems
- Interfere with or disrupt website functionality or security
- Upload or transmit malicious code, viruses or harmful material
- Misuse enquiry, appointment or communication channels
- Use information obtained from the website to impersonate another person or organisation
- Copy, reproduce, modify or commercially exploit website content without permission
3. Medical Information & General Disclaimer
Information published on the Nano Hospitals website is intended for general informational purposes and should not be treated as a substitute for professional medical advice, diagnosis or treatment. Diagnostic tests, investigations and treatment should be undertaken based on appropriate medical advice and clinical requirements.
Information regarding tests, scans, diagnostic services, preparation requirements, packages, treatments or facilities may be updated from time to time and should not be interpreted as a guarantee of a particular diagnostic or medical outcome.
In an emergency, individuals should seek immediate medical attention through the appropriate emergency services or healthcare facility rather than relying solely on website information.
4. Appointments and Online Bookings
Where online appointment or enquiry facilities are available, submitting a request does not necessarily constitute confirmation of an appointment. An appointment may be considered confirmed only after confirmation by Nano Hospitals or its authorised representative.
Appointment availability, service availability, operating hours and doctor schedules may change due to operational, technical or other circumstances. Nano Hospitals reserves the right to reschedule or cancel an appointment where reasonably necessary. Where possible, reasonable notice will be provided.
Users are responsible for providing accurate information when making an appointment or enquiry.
5. Healthcare and Diagnostic Services
The availability of consultations, procedures, diagnostic tests, scans, sample collection facilities, reporting services, health packages and other services may vary by location, date and clinical requirement.
The suitability of a particular service, test or investigation may depend on clinical circumstances and, where applicable, the advice of a qualified healthcare professional. A service displayed on the website does not guarantee that the service will be appropriate or available for every individual.
6. Fees, Payments and Billing
Fees, package prices and other charges displayed or communicated by Nano Hospitals may be subject to change. The final amount payable may vary depending on the services selected, additional investigations, sample collection requirements, special processing, applicable taxes or other relevant factors.
Users are responsible for providing accurate billing information and completing applicable payment requirements. Where online payments are available, payments may be processed through authorised third-party payment service providers.
7. Health Packages and Offers
Health packages, diagnostic packages, promotional offers, discounts and other benefits may be subject to specific eligibility conditions, validity periods, exclusions and availability. Unless expressly stated otherwise, offers cannot be assumed to be cumulative or transferable.
Nano Hospitals reserves the right to modify, suspend or withdraw an offer in accordance with applicable law and the terms communicated for that offer.
8. User Responsibilities
Users are expected to provide accurate and complete information relevant to the services requested. Where relevant, users should provide appropriate clinical information, referral details or test-related information required for accurate processing of the requested service.
Users are responsible for following applicable preparation instructions and other reasonable instructions provided by Nano Hospitals.
9. Intellectual Property
Unless otherwise stated, all content available on the Nano Hospitals website, including text, logos, trademarks, graphics, photographs, videos, designs, icons, layouts and other materials, is owned by or licensed to Nano Hospitals and is protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial purposes. No content may be copied, reproduced, modified, distributed, republished, displayed or commercially exploited without prior written permission from Nano Hospitals, except where permitted by law.
10. Third-Party Links and Services
The website may contain links to third-party websites, applications, payment gateways, social media platforms or other services. These links are provided for convenience and do not necessarily constitute endorsement by Nano Hospitals.
Nano Hospitals does not control and is not responsible for the content, availability, security, privacy practices or terms of third-party services. Your use of third-party services is subject to their respective terms and policies.
11. User-Submitted Information
Where the website allows you to submit information through forms, enquiries, feedback or other channels, you agree that the information provided by you is accurate and does not knowingly contain unlawful, misleading or harmful material.
You should avoid submitting sensitive medical or diagnostic information through an open website form unless the relevant form or channel is specifically intended for such information.
12. Website Availability and Accuracy
Nano Hospitals aims to keep its website information reasonably accurate and up to date. However, information may occasionally contain errors, omissions or outdated information.
Nano Hospitals does not guarantee that the website or all information, features or services will always be available, uninterrupted, error-free or current. We may modify, suspend or discontinue any website feature or service without prior notice where reasonably necessary.
13. Limitation of Liability
To the extent permitted by applicable law, Nano Hospitals will not be liable for losses arising solely from reliance on general website information, temporary website unavailability, third-party services or information supplied by users.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.
14. Privacy
Your use of the Nano Hospitals website and services is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information. The Privacy Policy should be read together with these Terms and Conditions.
15. Changes to These Terms
Nano Hospitals may update or modify these Terms from time to time to reflect changes in our services, operations, technology or applicable legal requirements. The updated Terms will be made available on the website and the “Last Updated” date may be revised accordingly.
Your continued use of the website or relevant services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
16. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the applicable laws of India. Subject to applicable law, disputes arising in connection with these Terms or the use of the website shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka.
17. Contact Us
If you have questions regarding these Terms and Conditions, please contact Nano Hospitals through the details below.
BG Road Branch
VJJ6+93H, 79, Sir M. Visvesvaraya Rd, near Arekere Saibaba Temple, Nyanappana Halli, DLF City Road, BG Road, Bengaluru, Karnataka 560076
Phone: +91 89295 00500
Uttarahalli Branch
12/1A, Uttarahalli Main Rd, near Bharat Petrol Bunk, Simhadri Layout, Uttarahalli Hobli, Bengaluru, Karnataka 560061
Phone: +91 87672 00300
Website: nanohospitals.in
